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Service

 

Our service team is here to help you with questions and requests regarding Starrett Kinemetric Engineering products such as Vision and Optical Comparators. In order to get the quickest turnaround, please follow the following instructions when communicating with us:

 

How to reach out to Starrett Kinemetric Service Team

 

There are several possibilities for getting the service process started:

  1. Create a service ticket online at https://kinemetric.zendesk.com/hc/en-us/requests/new; this is the most efficient method with highest visibility and traceability. You will receive a confirmation email shortly after creating the service ticket.

  2. Send an email to support@kinemetric.zendesk.com with your contact details and a description of your problem.

  3. Call us at +1 (949) 348-1213 during our normal business hours (Mondays-Fridays 7AM-5PM US Pacific Standard Time).

  4. Contact your sales representative.

  5. We also provide Documentation for troubleshooting certain issues that are available in our Help Center https://kinemetric.zendesk.com/hc/en-us .

In all cases, a service ticket with a unique number will be created in our system and one of our service team members will get in touch with you as soon as possible.

How to send a package to Starrett Kinemetric

 

Should you need to send a defective equipment to Starrett Kinemetric USA, please understand that we only accept parcels with a previously assigned RMA number on the address label. This is to make sure that the parcel can be correlated with a service case, so there is no additional delay.

If you already have a ticket number, then the ticket number is your RMA number. If you do not have a ticket number, please contact the service team and request a RMA number.

 

When sending the package make sure that

  • The goods are properly packaged and secure

  • Make sure to have insurance, as Starrett Kinemetric Engineering, Inc. is not responsible for any damages to your property during shipping.

  • Send the package to:

 

Starrett Kinemetric, Inc.

RMA #<RMA number>

26052 Merit Circle, Suite 103

Laguna Hills, CA 92653

USA

With <RMA number> replaced with your RMA number.

 

Our goal is to provide you with the most efficient service possible. Thank you for your participation!

 

Your Starrett Kinemetric Service Team.